Answers to Frequently Asked Questions

Frequently Asked Questions
Do I have to pay for updates?

No. We give constant updates to our software, add new features and you get it all for free. Because Xienza is based on the cloud, when we make an update or add new features, they automatically show up in your account.

Is my information secure?

Yes. Privacy and Security are our top priority, making sure all your company data is secured, following the most recognized industry standards including ISO 27001, PCI compliance, andISO 9001.

If I have questions, is there someone I can talk to?

Yes. We have a dedicated support team who can answer your questions anytime. Just click on the "contact us" link on the top menu or footer of any of our pages.

If I cancel my account will I lose my data?

When you cancel your account, your data will become inaccessible. Before canceling you have the opportunity to download your files and if you need any help in the process just reach out to us.

Can I integrate my favorite tools to Xienza?

Yes. You can integrate easily your own favorite tools, such as Salesforce, Zoho, Mailchimp, Braze or Netsuite. We offer a REST API that gives you flexibility to integrate with most of the top service providers to make sure all your technology needs are covered. If you need help in the process just click on the "contact us" link on the top menu or footer of any of our pages.

Do I have to install anything?

No. We created Xienza so you wouldn't have to have a whole IT department to run your business. Just login, and start adding the information you need to automate your processes.

Can you handle the load?

Yes. Because Xienza is hosted on top cloud service providers in the world (Amazon AWS and Google Cloud) we have virtually unlimited ability to scale in real time. Whether you have 100 clients or 100,000, it won't slow the system down.

Who owns the data/ content/ subscribers?

You do. Any content (including your clients) is 100% owned by you. Xienza doesn't have permission to use your content or contact your clients for any reason. Xienza is just a tool for YOU to automate and manage your processes.

With Xienza you Always own all of your data. You can extract your information at any point of your journey!

If I don’t like Xienza, how do I cancel?

When you choose to cancel your account you can opt to:

1. “Deactivate”: Your plan will be deactivated at the end of your billing period and no more payments will be processed, your data will still be saved in the system in case you reactivate your plan and would like to continue later on. You will still be able to log in but with limited access to the platform.

To deactivate your plan simply login to your account, click on "My account" and click "Deactivate". No need to call, email, or talk to anyone.

2. “Cancel”: All your plans will be deactivated, your data will become inaccessible, your credentials revoked. If you want to come back later on, you will need to create a new account.

To cancel your account, send us a request via the Contact us form.