Last updated on April 19, 2024
Xienza may offer you an opportunity to become an independent Xienza Affiliate(“Affiliate”), wherein you have the opportunity to earn additional money for Xienza products, services and accounts that you sell. Xienza reserves the sole and exclusive right to determine the amount of remuneration each Affiliate will receive in exchange for the Affiliate’s efforts. Affiliate commission is further discussed herein. See also Xienza Terms & Conditions, which apply to you in your role as Affiliate, unless otherwise expressly provided for.
This Affiliate Agreement (“Agreement”) governs Your application for, and any subsequent participation in, Xienza’ Affiliate program. By clicking the checkbox “By checking this box you are agreeing to the Xienza’s Affiliate Terms and Conditions” and submit the Affiliate Application Form, You thereby accept the terms of this Agreement, You indicate that You have read and understood this Agreement, and agree that You are bound by its terms.
1.1. All references to “Xienza” herein means and refers to Xienza LLC-FZ, doing business as Xienza.
1.2. All references to “You” and “Your” mean and refer to the person or entity who has executed this Agreement. Xienza and You are each referred to herein as a “Party,” and collectively as the “Parties.” You agree to notify us in writing if the legal name of your business or account ownership changes within twenty-four (24) hours of such change and You certify that all such information is truthful and accurate. Notice of such changes should be sent to affiliates@xienza.com.
2.1. You agree to provide all information requested by Xienza in connection with Your Affiliate application and/or Your continued participation as a Xienza Affiliate, and You affirm that all information that You provide is truthful, accurate, and complete (without material omission). You understand and agree that Xienza retains sole and exclusive discretion to determine whether You qualify for participation in Xienza’ Affiliate program. Not everyone who applies for Xienza’ Affiliate program will qualify to participate.
3.1. You expressly consent to be contacted at the email address and the phone number You provide in Your application about Your application and the Affiliate program, including through automated dialing systems, texts and artificial or pre-recorded messages, whether by Xienza or a third-party on behalf of Xienza. This consent is a material condition of this Agreement and may not be revoked except in writing by both Parties. You understand and agree that the foregoing method is the only reasonable method of opting out. You further agree that any other method of opting-out is not a reasonable means of opting out.
4.1. If Your application to become an Affiliate is approved by Xienza, You will receive a unique Affiliate ID. The Affiliate ID will be incorporated within each URL which You will use to advertise Xienza. You will have the opportunity to receive a commission for each sale (“Sale”) that is registered using Your Affiliate ID.
4.2. In the event that a prospect (“Prospect”) has multiple Affiliate cookies (“Cookies”), the most recently-acquired Cookie will determine which Affiliate is credited with a Sale. However, once a Sale has been associated with an Affiliate ID, that Sale cannot be attributed to another Affiliate ID for at least three (3) months from the date of the Sale. Xienza shall have the sole and exclusive authority to deny and/or revoke a commission or commissions based on affiliate-hopping or other action that creates multiple commissions for one true transaction, which shall be determined at the sole discretion of Xienza.
4.3. Provided that the Sold Account (as defined below) remains in good status within forty-five (45) days from the Sale, You will be paid a commission for each Sold Account that generates a payment to Xienza in a month (“Commission”). Except as otherwise provided herein, Commission payments will be paid within 20 working days following Xienza’ receipt of payment for a Sold Account, subject to the other terms of this Agreement. All Commission payments are based on the amount of fees received by Xienza, less VAT or sales taxes.
4.4. An Active Account is defined as an Account that has at least one Active service as shown in Xienza’s platform, has paid successfully in accordance with the service used, is eligible for a trial or is eligible for a free service.
4.5. A Sale includes recurring payments made by the Sold Account from the first payment and until the Sold Account becomes not Active, inactive, churned or deactivated, voluntarily or involuntarily for the first time. If a Sold Account reactivates after becoming inactive and becomes Active again, no further Commission payments are applicable to You for any subsequent payments.
4.6. The amount of Commissions for promoting Xienza are as follows:
4.6.1. Affiliate fee during the first year: 40% Commission (explained in clause 4.6.3)
4.6.2. Affiliate fee from the second year onwards: 30% Commission (explained in clause 4.6.4)
4.6.3. Initial approval into the Xienza’ Affiliate Program grants you access to promote Xienza. As an Affiliate, You will receive a 40% Commission on sales linked to your Affiliate ID during the sales of the first year. The first year Sales start date is the date of the first sale and the first year Sales end date is the first year Sales start date + 365 days. The Commissions are payable while the Account is active as explained in Section 4.
4.6.4. You will receive a 30% Commission on any subsequent sales received after the end date of the first year Sales. The Commissions are payable while the Account is active in accordance with the clauses in Section 4.
4.7. All Commissions are paid in United Arab Emirates Dirhams (AED), U.S. Dollars (USD) or otherwise in currencies offered by the payment provider. Some payment methods may incur processing fees that may be deducted from Your Commissions. Your combined Commissions must equal or exceed One Hundred and 00/100 Dollars ($100.00) (USD) before You receive a payment from Xienza. If Your combined Commissions in a 180-day period do not exceed $100.00 (USD) Your Commissions will not be paid and will be forfeited by You to Xienza without any further action being required.
4.8. Once a Commission of $100 (USD) or more is earned, You are required to contact Xienza to provide your payment details according to your location and payment method. Before You can be paid any Commissions, You may be required to provide Xienza any additional documents as required by Government entities for compliance purposes.
4.9. If You are not a resident of the United Arab Emirates, Xienza may withhold tax (including without limitation VAT) where required by applicable law. You are solely responsible for complying with all tax laws in Your respective jurisdiction(s) including, but not limited to, the payment of all required taxes, and filing of all returns and other required documents with, the applicable governing body(ies).
4.10. Affiliates will not be paid any Commissions for payments made on Affiliate’s own user account(s). Affiliates are not permitted to open a Xienza account under the name of another person or entity, under a fictitious name, or under any name merely for the purpose of obtaining Commissions or any other compensation. Affiliates may not pay for another person’s or entity’s account. Affiliates are not permitted to offer cash rebates or other monetary incentives to obtain Sales.
4.11. Furthermore, You are not permitted to have more than one (1) Xienza Affiliate account (including all such business entities of Yours, subsidiaries, or other affiliated businesses of Yours). If You are found to have more than one (1) Xienza Affiliate account, Your accounts will be terminated and all Commissions pending payout will be immediately forfeited by You to Xienza.
4.12. Commissions are paid only for transactions that actually occur between Xienza and a Sale and in which payment is received by Xienza. If payment for a Sold Account later results in a refund or chargeback, and if a Commission was paid to You for that Sold Account payment, then the Commission will be deducted from Your future Commissions.
4.13. If Xienza determines, in its sole and exclusive discretion, that any Sale was procured fraudulently or as a result of any violation of this Agreement or applicable law, no Commission will be earned by You or paid by Xienza for such Sale and, for past sales, such payment amounts shall be deducted from Your future Commissions, and Xienza may terminate this Agreement immediately, without notice, and without Xienza having any liability to You.
4.14. Xienza reserves the sole and exclusive right to change the amount or percentage of remuneration each Affiliate will receive in exchange for the Affiliate’s efforts at any time.
5.1 Term and termination. The term of this Agreement will begin the earlier of (i) when You click “I accept the Terms and Conditions” and submit; or (ii) Your participation in the Affiliate program is approved. Your participation in the Xienza Affiliate program will continue month-to-month until terminated. Either Party may terminate this Agreement at any time, with or without cause, by giving the other Party thirty (30) days’ written notice of termination. If, in our sole discretion, You fail, or we suspect that You have failed, to comply with any term or provision of the Agreement or the Terms & Conditions, or violated any law, whether in connection with Your use of Xienza or otherwise, Xienza may take any action that it deems necessary, including without limitation to terminating the Agreement or suspending Your access to the Affiliate website (“Website”) at any time without notice to You. In addition, if, based on our data, you have a dispute rate greater than 2%, we may terminate this Agreement or suspend your access to the Website at any time without notice to You. In such instances as described above, and in our sole discretion, we may terminate our relationship and suspend any accounts owned/controlled by You. For the avoidance of doubt, and without limitation for purposes of the foregoing, any violation of the required disclosure will be deemed a material breach of this Agreement. See Appendix A, Section 2, Disclosure. In the event this Agreement is canceled due to Your breach, You immediately forfeit all Commissions and any other payments owed to You or that may in the future be owed to You without any further liability by Xienza to You.
5.2 No commissions in 12 months. This Agreement will terminate automatically if You earn no (zero) Commissions over a 12 month period.
6.1 Your other representations and warranties herein, You further represent and warrant that there are no prior or pending government investigations or inquiries of, or prosecutions against You by the Federal Trade Commission (“FTC”), any other federal or state governmental agency, or any industry regulatory authority, anywhere in the world, nor any prior or pending private lawsuits against You which relate to alleged intentional torts or alleged violation of any consumer protection or advertising laws. If You become the subject of such an investigation, inquiry, prosecution, or lawsuit any time after this Agreement is executed, You are required to notify Xienza of the same within 24 hours. Xienza, in its sole and exclusive discretion, may immediately terminate Your participation in Xienza’ Affiliate program, as well as immediately terminate this Agreement, based on any investigation, proceeding, or lawsuit identified pursuant to this paragraph.
These Advertising Rules apply to all activities of Affiliate:
7.1. General Compliance. Affiliate shall publish or otherwise distribute advertisements in strict compliance with all applicable laws and regulations, including without limitation, laws prohibiting deceptive and misleading advertising and marketing, email marketing laws (including the federal CAN-SPAM Act (15 U.S.C. § 7701)), data protection laws (including but not limited to the European Union General Data Protection Regulation, U.K. Data Protection Act, California Consumer Privacy Act, and Brazilian General Data Protection Regulation), laws governing testimonials (including the FTC’s Revised Endorsements and Testimonials Guides (16 CFR Part 255 of the Code of Federal Regulations)), and all guidelines issued by the FTC. Affiliate is solely responsible for ensuring Affiliate’s compliance with all laws. Affiliates are strictly prohibited from making claims concerning the products and services offered by Xienza that are inconsistent with, or beyond the scope of marketing materials produced and made available by Xienza on Xienza website, www.xienza.com. Affiliate is prohibited from publishing or otherwise distributing advertisements by telemarketing, fax, or text messaging in any form to any device. Affiliate shall not offer monetary incentives, such as rewards points, cash, or prizes to Prospects in return for their response to an advertisement. Affiliate may, however, offer Prospects information and materials of tangible value including, but not limited to, website templates, information about e-commerce, website design, and online marketing, for reduced or no charge, but only so long as Affiliate accurately describes and delivers such information and materials to the Prospect. Xienza retains the sole and exclusive discretion to determine whether Affiliate’s advertising and conduct is in compliance with all laws (but Xienza shall not be required to advise Affiliates on such matters).
7.2. Disclosure. On any website that Affiliate advertises any Xienza service or product, Affiliate must plainly display (i.e., not in a link, or in small font) disclaimer language, such as:
Disclosure: I am an independent Xienza Affiliate, not an employee. I receive referral payments from Xienza. The opinions expressed here are my own and are not official statements of Xienza or its parent company, Xienza LLC-FZ.
7.3. Non-Disparagement. Affiliate is not permitted to comment negatively about or disparage the products, affiliates, or services of Xienza or any other person or entity, including without limitation the products or services of a Xienza competitor. Affiliate is not permitted to engage in any unlawful or deceptive actions with respect to search engine optimization, including, but not limited to, using any technique that generates paid search results based on any trademarks of Xienza, any brand name of Xienza, or based on the trademarks or brand name of any competitor of Xienza, or any other third party.
7.4. Social Media. If Affiliate advertises on social media, then each post must comply with all of the following:
7.4.1. Each post must contain #xienza.
7.4.2. Each post must contain #ad in a clear and conspicuous location before the text of the description and in all events before the “More” button.
7.4.3. Each Facebook or Instagram post must use the platform’s “Paid Partnership” tool.
7.4.4. Each YouTube post must contain the word “Ad,” “Advertisement,” “Promotion,” or “Paid Partnership” within the video itself in a font size that is clearly recognizable to the viewer and which appears persistently throughout the length of the video in the top right hand portion of the video.
If Affiliate is advertising on other forms of written social media (e.g., Facebook, Twitter), Affiliate must comply with the above disclosure restrictions as applicable to each form of social media. Affiliate must also comply with all rules of each social media platform that Affiliate uses.
7.5. Income and Business Opportunity Claims. Affiliate is expressly prohibited from making any express or implied claims that Xienza is or provides a business opportunity, franchise opportunity, a “business-in-a-box,” or an assisted marketing plan.
7.6. Xienza’ Trademarks. No logo, tagline, trademark, trade name, or trade dress (collectively, the “Xienza Trademarks”) owned by Xienza may be used, copied, or reproduced by any Affiliate except as set forth below. No Xienza intellectual property (or any mark confusingly similar to any Xienza intellectual property) is to be registered as a trademark in any country or registered as a domain name by Affiliate in any way in any country.
7.6.1. Subject to the restrictions below, approved Affiliates are granted a limited, revocable, non-transferrable, and non-assignable license to use the “Xienza®” trademark, to advertise Xienza online. Any time Affiliate uses the word “Xienza” it must be immediately followed by “®”. Affiliate may not use “Xienza” or other Xienza’ trademarks as part of any URL, domain or website name.
7.6.2. Xienza retains exclusive ownership of all Xienza’ Trademarks and other intellectual property and all of its rights therein. Affiliate shall not promote or provide services to any other business or person that is infringing any of Xienza’ intellectual property.
7.7. Complaint Notification. Affiliate must notify Company of any complaint received by Affiliate regarding any advertisements within twenty-four (24) hours of receiving such complaint. Notice should be sent to affiliates@xienza.com.
8.1. No Warranty; No Leads. Xienza does not promise, guarantee or warrant Your business success, income, or sales. You understand and acknowledge that Xienza will not at any time provide sales leads or referrals to You. You understand and agree further that this is not a business opportunity, a franchise opportunity, a “business-in-a-box,” or an assisted marketing plan. You are responsible for procuring and paying for any and all materials and resources necessary to operate as an Affiliate as You determine in Your sole discretion.
EXCEPT WHERE OTHERWISE INAPPLICABLE OR PROHIBITED BY LAW, IN NO EVENT SHALL XIENZA OR ANY OF ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, INDEPENDENT CONTRACTORS, TELECOMMUNICATIONS PROVIDERS, AND/OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, PUNITIVE, OR ANY OTHER DAMAGES, FEES, COSTS OR CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT, THE PRIVACY POLICY, THE SERVICES OR PRODUCTS, YOUR OR A THIRD PARTY’S USE OR ATTEMPTED USE OF THE WEBSITE OR ANY SOFTWARE, SERVICE, OR PRODUCT, REGARDLESS OF WHETHER XIENZA HAS HAD NOTICE OF THE POSSIBILITY OF SUCH DAMAGES, FEES, COSTS, OR CLAIMS. THIS INCLUDES, WITHOUT LIMITATION, ANY LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, COST OF PROCUREMENT OF SUBSTITUTE SERVICES OR PRODUCTS, OR ANY OTHER INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, OR OTHER DAMAGES. THIS APPLIES REGARDLESS OF THE MANNER IN WHICH DAMAGES ARE ALLEGEDLY CAUSED, AND ON ANY THEORY OF LIABILITY, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), WARRANTY, OR OTHERWISE.
IN NO EVENT SHALL XIENZA’ LIABILITY TO YOU OR YOUR BUSINESS EXCEED THE AMOUNT OF THREE (3) TIMES THE PAYMENTS PAID BY YOU TO XIENZA FOR THE MONTH PRECEDING THE DATE IN WHICH THE FACTS GIVING RISE TO A CLAIM AGAINST XIENZA OCCURRED OR TWO-THOUSAND DOLLARS ($2,000), WHICHEVER IS GREATER.
10.1. If this Agreement is terminated or canceled, then all provisions that, by their nature, should survive, will survive, including, but not necessarily limited to, all limitations of liability, disclaimers of warranties, indemnity obligations, mandatory arbitration and class action waiver provisions, and exceptions to arbitration. All representations and warranties undertaken by You shall also survive termination or cancellation of this Agreement and/or Your Xienza account.
11.1. Independent Contractor. Affiliates are independent contractors of Xienza. It is the express understanding and intention of the Parties that no relationship of master and servant nor principal and agent shall exist between Xienza and You by virtue of this Agreement. You have no right to act on behalf of or bind Xienza in any way, nor share in the profits or losses of Xienza. The only compensation available to You is set forth in this Agreement. You are solely and exclusively responsible and liable for all of Your acts or omissions.
11.2. Governing Law. As explained in Xienza’s Terms & Conditions, any controversy or claim arising out of or related to this Agreement or Your relationship with us will be governed by the laws of the Dubai International Financial Centre and the DIFC courts will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms. These Terms shall not be governed by the conflict of law rules of any jurisdiction or the United Nations Convention on Contracts for the International Sale of Goods, the application of which are expressly excluded.
11.3. Indemnity. You agree to protect, defend, indemnify and hold harmless Xienza, its officers, directors, employees, owner(s), and parent company(ies) and assigns from and against all claims, demands, and causes of action of every kind and character without limitation arising out of Your conduct, acts, or omissions related to Your application and/or performance of this Agreement including, but not limited to, any breach of this Agreement. Your indemnity obligation includes, but is not limited to, any third party claim against Xienza for liability or payments for damages caused by, or other liability relating to, You. This provision expressly survives the termination of this Agreement.
11.4. Severability. In the event any provision of this Agreement is inconsistent with or contrary to any applicable law, rule, or regulation, the provision shall be deemed to be modified to the extent required to comply with the law, rule, or regulation, and this Agreement and the Terms & Conditions, as so modified, shall continue in full force and effect.
11.5. Modification/Amendments. This Agreement and Xienza’s standard Terms & Conditions may be modified by Xienza at any time, with or without prior notice to You. Amendments or modifications to this Agreement or the Terms & Conditions will be binding on You. If we update or replace the terms they will be published in Xienza's Affiliate agreement. No amendment to this Agreement or the Terms & Conditions shall be valid unless prepared or signed by Xienza. Your continued acceptance of Commission payments constitutes Your acceptance to any modifications or amendments to this Agreement and the Terms & Conditions.
11.6 Entire Agreement. This Agreement along with Xienza’ standard Terms & Conditions, represents the entire agreement between the Parties and supersedes any other written or oral agreement between the Parties as pertaining to Your Affiliate application and, if approved, Your rights and responsibilities as an Affiliate. In the event of a direct conflict between the Terms & Conditions and this Agreement, this Agreement shall govern.